Why can’t I place an order successfully?

Dear customer,

Thanks for your contact.

The reasons for order failure are as follows.

1. Poor network leads to order failure

2. Insufficient account balance cannot be debited

3. Repeated payment failures result in your account being identified as abnormal and unable to place orders.

4. Payment methods are restricted.

In this regard, you can try the following to successfully place an order.

1. Wait for a while and then place a new order without continuing to pay for the unsuccessful order.

2. Change to other payment methods or bank card accounts to place orders

If none of the above methods can help you successfully place an order, you may need to contact your bank to inquire about the specific situation. We hope you could understand the inconvenience caused.

Thank you.