Why does the package show that it has been delivered, but I have not received my package?

Dear customer,

Thanks for your contact.

If the logistics information shows that your package has been delivered. But you didn't receive your order, this may be because

First, your package may have been received by your neighbor.

Second, the package may have been left by the courier somewhere you didn't notice, or in your mailbox.

In this regard, we recommend that you try the following steps to find your package:

1. Check around the house: Please make sure to carefully check around your home, including doorways, mailboxes, etc., to see if there is any place where the package may be placed.

2. Check with neighbors and family members: Please check with your neighbors or family members to see if anyone has received the package for you.

3. If none of the above methods help you find the package, please contact us in the following ways:

Submit a ticket: Submit a ticket through our official website and we will respond to your question as soon as possible.

Contact by email: Send an email to contact@uporpor.com.

WhatsApp: You can also communicate with us directly via WhatsApp, our number is +852 5745 4288.

Thank you.