Dear customer, thank you for your contact.
If you do not receive an order confirmation email after placing an order, it may be because you did not fill in the email address in your order or you filled in another email address that is not commonly used or has not been logged in. It's also possible that the order confirmation email may have been automatically recognized as spam and you didn't see it.
But don't worry about this. You can also contact us through the following methods, and please provide the recipient information in your order and the invoice ID or payment ID you received when making payment so that we can help you query your order faster.
Submit a ticket: Submit a ticket through our official website and we will respond to your question as soon as possible.
Contact by email: Send an email to contact@uporpor.com.
WhatsApp: You can also communicate with us directly via WhatsApp, our number is +852 5745 4288.
Thank you.
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