Dear customer, if you have received the wrong dress, we are deeply sorry for the trouble this has caused you. Please follow these steps:
Take a photo: Please take a photo of the dress to make sure it clearly shows the incorrect item you received.
Contact Us: Send a photo of the incorrect dress you received via our customer service channel, along with your order number and detailed description. You can contact us by email, whatsapp or submitting a ticket.
We will verify and provide you with a solution as soon as possible, which may include replacing the correct dress or issuing a refund. Thank you for your patience and cooperation while we do our best to ensure the issue is resolved appropriately.
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