What can I do if there is a quality issue with the dress I received?

Modified on Wed, 27 Dec, 2023 at 2:39 AM

Dear customer, we are deeply sorry if the dress you received has quality issues. Please take the following steps so that we can provide you with a timely solution:


Take photos: Please take photos of the quality issues with the skirt to ensure that the problem areas are clearly shown.


Contact us: Send photos of quality issues through our customer service channel, along with your order number and detailed problem description. You can contact us by email, online chat or submitting a ticket.


We will verify the problem as soon as possible and provide corresponding solutions, which may include refunds, replacement goods, or other appropriate processing methods. Thank you for your understanding and patience, we will ensure that the issue is properly handled.

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